BEING INTROVERTED IS NOT AN EXCUSE or There’s a Job to be Done!

The Director of Resident Services for college students inherited a 5-person team of Resident Managers. Overall, students perceived the Managers as being unfriendly, sticklers for rules and generally not interested in them personally. The Director was concerned. I administered the MBTI® to the Resident Managers; 4 out of the 5 managers verified their type as Introverts.

I then conducted a team-building session where, with the help of the one Extraverted Resident Manager and the team’s Extraverted Director, I used role play and other action methods to build skills among the Introverts in making small-talk, initiating conversations, making eye contact and generally appearing friendly in a setting where they both lived and worked. Strategies for meeting their needs as Introverts were also explored.